How to Play

Having a win of any amount is an exciting event, and for some lucky customers, it can be life-changing. Because prize values can range from a few dollars to a few million dollars, there are a number of ways for you to claim your lottery or Instant Scratch-Its prizes.


Claiming prizes in-person

Depending upon the value of the prize, claims can be made in person at your nearest retail outlet.

To collect your prize in person you will need:

  • The original lottery or Instant Scratch-Its ticket. 
  • Signature identification such as a Drivers Licence or Passport.
  • For registered lottery entries, the
    Australiamegapools Card to which the ticket is registered.

If claiming all or part of a prize from a winning lottery ticket which is registered to a Australiamegapools Card on someone else’s behalf, you will also need a signed letter of authorisation and signature identification for the claimant and the registered player(s).

Claiming lottery prizes by post

To claim a lottery prize by post, download and complete our Australiamegapools Prize Claim Form or pick one up at your local retail outlet. Send the winning ticket(s) along with your completed Prize Claim Form via post to:

ADMINISTRATION
Locked Bag 888
MELBOURNE VIC 3004

Remember to keep copies of both your Prize Claim Form and original ticket(s) for your own records. Your prize payment should be processed and paid within 10 working days of receipt of your Prize Claim Form by Australiamegapools.

Claiming Instant Scratch-Its prizes by post

To claim an Instant Scratch-Its prize by post, download and complete our Golden Casket Prize Claim Form or pick one up at your local retail outlet. Remember to write your name, address and signature on the back of the ticket. Send the winning ticket(s) along with your completed Prize Claim Form via post to:

ADMINISTRATION
Locked Bag 7
COORPAROO DC QLD 4151

Remember to keep copies of both your Prize Claim Form and original ticket(s) for your own records. Your prize payment should be processed and paid within 10 working days of receipt of your Prize Claim Form by Golden Casket.
 

Claiming prizes interstate

Even though our lottery games and Instant Scratch-Its can be purchased in multiple states within Australia, prizes can only be claimed within the State in which the entry was originally purchased.

Instant Scratch-Its tickets conducted by Golden Casket can be claimed in Queensland, Tasmania or the Northern Territory.

Claiming on someone’s behalf

If claiming a prize from a winning lottery ticket which is registered to a players Australiamegapools card on behalf of the registered customer, you will need a Prize Claim Form signed and completed by the registered card holder with the original ticket, signed letter of authorisation with the name of the person authorised to pick up the prize, stating the ticket number, registered card holders contact phone number and the prize amount that you are collecting.

The registered card holder should sign the authorisation and provide signature identification so the request can be verified. The person authorised to pick up the prize should bring identification for verification and audit purposes. This prize will be paid as per the Prize Claim form; Cheque or Direct Deposit.

Lost or Damaged lottery tickets

If your lottery ticket is lost or damaged you will need to complete a Lost or Damaged Ticket Search per ticket, which will assist us in locating your ticket in our lottery system. A fee of $15 is associated with this search.

Once completed, send the form via post to:

ADMINISTRATION
Locked Bag 888
MELBOURNE VIC 3004

If your ticket is damaged please return the damaged ticket with the form, remembering to keep copies for your own records. If we are successful in locating your ticket a ‘Stop Payment’ can be placed on your ticket which will prevent anyone else from claiming your prize provided it has not already been paid. 

If you are a Australiamegapools Card member and you lose your lotto ticket registered to your Australiamegapools Card, you should call us on 131 868. Once we verify your identity we can arrange for a cheque or free ticket certificate to be mailed to you (made out to the name and address registered on the Australiamegapools Card).

If you lose your ticket together with your Australiamegapools Card call us immediately so that we can place a ‘Stop Payment’ on your ticket which will prevent anyone else from claiming your prize provided that it has not yet been paid.
 

Lost or Damaged Instant Scratch-Its tickets

If your Instant Scratch-Its ticket is lost or damaged you will need to complete a Lost or Damaged Ticket Search per ticket, which will assist us in locating your ticket in our lottery system. A fee of $15 is associated with this search.

Once completed, send the form via post to:

ADMINISTRATION
Locked Bag 7
COORPAROO DC QLD 4151

If your ticket is damaged please return the damaged ticket with the form, remembering to keep copies for your own records. If we are successful in locating your ticket a ‘Stop Payment’ can be placed on your ticket which will prevent anyone else from claiming your prize provided it has not already been paid.